Please wear sensible shoes. Open toe shoes, flip-flops and/or high heels are not allowed on our production areas due to Health and Safety. Additionally, cycling shoes are not allowed in production areas. If you are cycling to our distillery please make sure you have a change of footwear.

If you wear any of the above, you will not be allowed to join the tour and a refund won't be given. 

If you are joining our Warehouse Experience, please bring warm clothes as our warehouses don't have heating :)

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket.

No, we regret we are unable to issue refunds online.  Please speak to us in store.

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number.  Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.

You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.

We have wheelchair access in our warehouse experience but regrettably, there are stairs around the distillery so the distillery tour is not wheelchair accessible.

Tickets are available to purchase up to 24 hours in advance. If you would like to book on the day please phone us. If there are spaces available we will book on the day, but if we are full, then you cannot. But you can book in store for another date.

You can complete our form in the contact us section of our website www.bunnahabhain.com

You can also phone us on +44 (0) 1496 840 557