Standard Terms & Conditions

Your commitment to us

When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between CVH Spirits Ltd and yourself.

Prices

Prices are inclusive of any applicable taxes and there are no surcharges whatsoever. Once you have paid, we will not increase the price of your tickets.

Prices displayed on the site are subject to change without notice.

Cancellations

Unfortunately we cannot issue any refunds for cancellations. If you cannot make the tour time chosen, please contact the distillery as soon as possible as time bookings can only be changed at the discretion of the distillery and are subject to availability.

Online Booking

Once purchased on-line tickets may not be used in conjunction with any other offer. No ticket may be resold.

Any discounts or offers on-line are available for limited quantities and periods only and shall not be available on bookings made by phone or in person.

Please bring along your booking reference number

 

Prices are correct at time of going to press and are subject to change without notification.

Footwear

 

Sensible footwear is required. High heels, flip-flops, cycling shoes, etc are not allowed on tour. If at the time of your arrival you are not wearing sensible footwear, you will not be allowed to go on tour and you will not be entitled to any refund or compensation.

Tour Times

 

The date and time of your tour will be clearly stated on your booking confirmation and we request that you arrive in good time for your tour, e.g. 10-15 minutes before your start time.  Experiences start at regular  intervals from each other and it is important that they are able to begin promptly at the stated time.

 

If you arrive after your designated tour has commenced, you may not be able to take part without disrupting others.  We will do our best to accommodate you with the next available tour during that day, particularly if you have come a long distance, however, demand may be high, especially in peak season, and we cannot guarantee that there will be spaces available.  Unfortunately we are unable to refund tickets where no suitable alternative time is available.

 

Language

 

Our tours are in English only.  If a member of staff speaks the language requested, we will assist where available.  However this cannot be guaranteed.

 

Refusal of Entry

The Company reserves the right to refuse entry to any individual whose conduct or manner is likely to cause offence or upset to other tour attendees. The Company also reserves the right to refuse entry to any person who has any disability or medical problem which may affect their ability to take the tour.

 

In either of the cases mentioned above, full cancellation charges shall be applied by the Company and the Company shall have no further liability to that individual or to any person travelling with them.

 

Health & Safety

The distillery is a controlled working and manufacturing environment and you should exercise due care and attention on the tour.  Anyone undertaking the tour must wear sensible footwear.  There are griddled floors around the distillery and high heels and other non suitable footwear are not allowed due to health and safety risks.  Distillery staff may draw your attention to specific health & safety procedures, which you must adhere to.  If the fire alarm sounds during your tour, the tour guide will direct you to the nearest exit and muster point.

 

Children and Young Persons

Anyone under the age of 18 must be accompanied by an adult at all times, whilst on the premises.   Anyone who appears to be under the age of 25 may be asked to present a valid photo ID or passport as proof of age in order to taste or purchase any alcohol, in terms of the Licensing (Scotland) Act 2005.

 

Visitor Conduct

Smoking (including e-cigarettes) is not permitted within any of our buildings.  There are dedicated smoking areas located outside.

 

Food and drink is also not allowed during the tour and anyone found to be eating or drinking will be removed from the tour and taken back to the visitor centre.  No refund will be given in this instance.

 

No pets or animals are allowed.  However, assisted dogs, e.g. guide and hearing dogs, are allowed within the visitor centre shop.

 

We reserve the right to remove anyone from the distillery if their behaviour is considered likely to cause offence, put staff or other visitors at risk, or create a nuisance to other visitors or staff.

 

Photography

For safety reasons, flash photography is strictly prohibited within the distillery.  Non-flash photography and video can be taken in all parts of the distillery, apart from the Still House, although there will be a photo opportunity when leaving the room and you should follow the instructions of your tour guide. 

 

From time to time we or other authorised third parties may carry out photography or other recording at the distillery and any images or recordings may feature visitors.  Visitors consent to the use of such images by us in connection with advertising, promotions or monitoring and acknowledge that the copyright of such images rests with us and/or any authorised third party of Distell International Limited.

 

Complaints

We actively welcome your feedback of our services. In the event that you have any complaint during the course of your tour then please bring this to the attention of your guide as soon as possible, and we will endeavor to resolve the matter to your satisfaction.

 

If your complaint is not resolved locally and you wish to complain further then please contact us by email providing all relevant information necessary to enable us to consider your complaint. We would request that any complaints be raised with us within 28 days of the end of your tour, as otherwise our ability to investigate the complaint properly may be affected.

 

Data Protection

In order to process your booking, we will need to use the personal information which you provide to us (such as your name, address, contact details, any special requirements etc). We may also use the information provided to keep in touch with you and to advise you of the Company’s products and services (including special offers) from time to time.  We will not, however, pass your information on to anyone who is not involved in providing (or arranging the provision of) any product or service related to your booking. We believe in protecting your privacy.

 

Force Majeure

Unless expressly stated otherwise in these terms and conditions, we will not have any liability to you if we are prevented from fulfilling our contractual obligations to you as a result of any event which is outwith our control. Such events may include (but are not limited to) war or threat of war; terrorist activity or the threat of terrorist activity; civil commotion or riot; any action taken by a governmental or public authority; industrial disputes; collapse of buildings, fire, explosion or accident; traffic or road conditions or road closures; technical or mechanical breakdown; adverse weather conditions; natural disasters and all similar events or circumstances.

 

Enforceability of Terms

If any provision of these terms and conditions is found to be illegal or unenforceable, that shall not affect the validity and enforceability of the remainder of these terms and conditions.

 

Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with Scots law and any matter or claim arising from them shall be dealt with only by the Scottish courts (save that you may choose the law and the courts of England, Wales, Northern Ireland or Eire if you live in any of those places and wish to do so). The European Commission provides for an online dispute resolution platform, which you can access here: http://ec.europa.eu/consumers/odr/. If you would like to bring a matter to our attention, please contact us by email.
 

Virtual Tasting Experiences Terms & Conditions

• Your tasting kit will be sent via APC couriers from our sister distillery Deanston Distillery, near Stirling in Scotland.  Please allow time for them to get your kit to you.
• If you wish the wee dram pack to be delivered to a different address than your billing address, please contact us before making your purchase.
• If you order your wee dram pack past less than a week before the tasting, we cannot guarantee your kit will arrive in time for the virtual tasting 
• In the unlikely event that your wee dram pack is damaged, please email Deanston Visitor Centre on info@bunnahabhain.com or call the team on 01496 840 557
• These events are for the UK only.  For international enquiries, please email info@bunnahabhain.com and we will advise if we can send a tasting box out.
• A Zoom link for the tasting will be provided via email.  Please ensure you have access to Zoom before the tasting. (You can download here: www.zoom.us )
• Bunnahabhain Distillery will not be held responsible if you cannot access the Zoom link due to technical or connection issues.  We cannot guarantee there will be space to join another tasting at a later date.  
• Bunnahabhain Distillery reserves the right to change the day, time, location or to cancel the virtual tasting
• If the Distillery is having any technical issues on the night of the tasting, we will reschedule and advise attendees by email.
• Please note, we are not able to refund any tickets, so please check you are available on the date you are booking before checkout.  If you order the wrong wee dram pack and ticket in error, please contact us as soon as possible and we will see if there is availability to swap to another tasting.  Please note, we cannot guarantee this will be possible, and if your order is already being processed or sent for delivery, we will be unable to do this.
• All our virtual tastings are in English only.
• You must be 18yo or older to participate in a virtual tasting.
• We reserve the right to remove anyone from the virtual tasting if their behaviour is considered likely to cause offence or create a nuisance to other guests or staff.